Small Tote Mishap

We use NZ POST who deliver across New Zealand in 2-4 business days. Some main areas are overnight. 

NZ: Free for orders $100 and over, $7 otherwise.

We use an express courier service for Australia, UK, and the USA. Please allow approx 7 working days.

AUS: Free for orders $100 and over, $20 otherwise.

USA: Free for orders $150 and over, $52 otherwise

UK:    Free for orders £85 and over, £20 otherwise

For Canadian orders, we use economy tracked postal services as standard. There is the option to upgrade to express courier at the checkout.

CAN: Free for orders $75 and over, $20 otherwise

Tracking will be sent directly to you so you can monitor your goodies.

We offer a store credit or exchange for any product you are not entirely happy with as long as it hasn't been worn.

We have a 14-day return policy, which means you have 14 days after receiving your item to return it. Sale items and gift cards are non-returnable or refundable. Return postage is at your own expense, International postage is back to New Zealand. Please keep hold of your tracking details. We are not responsible for lost return parcels.

Store Credits

Please make sure you are logged in when you spend your store credit so as to access it at checkout. Store credits cannot be applied after the order has been placed. Original shipping costs are not refunded. Store credits are valid for 1 year.

Exchanges

Please let us know the style numbers of your exchange garments and we will put them to one side for you. Please note, there is a flat fee of $7 for domestic NZ return parcels and a $15 flat fee contribution to international parcels for exchanges.
 

Please get in touch via our contact form and quote your order number if you have it. We really would appreciate it if you returned your item in a suitable sized package and not the smallest one you can find. Please think of the person that might then purchase your return.